Terms and Conditions
Welcome to Matsya Boutique! By accessing or using our services, including purchasing our handmade silk thread bangles and accessories, you agree to the following terms and conditions. Please read them carefully before engaging with our website, social media pages, or other platforms.
1. General
- These terms govern all transactions and interactions with Matsya Boutique.
- By placing an order, you confirm that the information you provide is accurate and complete.
- We reserve the right to update these terms without prior notice. Continued use of our services implies acceptance of the revised terms.
2. Products and Orders
- All products sold by Matsya Boutique are handmade and may vary slightly in color, size, or design from images displayed online.
- Orders will only be processed after full payment is received.
- Custom orders are non-refundable once confirmed, as they are tailored to specific customer requirements.
- We reserve the right to cancel orders due to incorrect pricing, stock unavailability, or other unforeseen issues. In such cases, a full refund will be issued.
3. Pricing and Payments
- All prices are listed in [Currency] and are subject to change without notice.
- Customers are responsible for all applicable taxes, duties, or charges as per local regulations.
- Payments can be made via the available payment methods, which are secure and reliable.
4. Shipping and Delivery
- We ship orders within the specified timeframe mentioned on our platform. However, delays caused by external factors such as courier services or natural calamities are beyond our control.
- Shipping charges are calculated based on the delivery location and weight of the products.
- Customers must provide accurate delivery addresses. Matsya Boutique is not responsible for delays or non-delivery due to incorrect information.
5. Returns and Refunds
- Returns are accepted only for defective or damaged items. Customers must notify us within 3 days of receiving the product.
- Products must be returned in their original condition, including packaging, within 7 days of delivery.
- Refunds for eligible returns will be processed after verification and will exclude shipping charges. Custom orders are not eligible for returns or refunds.
6. Intellectual Property
- All designs, images, and content on our website and social media platforms are the intellectual property of Matsya Boutique.
- Customers are prohibited from reproducing, distributing, or using our content without prior written consent.
7. Privacy Policy
- By using our services, you agree to the collection and use of your information as outlined in our Privacy Policy.
- We are committed to protecting your data and ensuring its use only for order processing, communication, and improving customer experience.
8. Limitation of Liability
- Matsya Boutique is not liable for any direct, indirect, or consequential damages arising from the use or inability to use our products or services.
- We are not responsible for any allergic reactions or other issues caused by materials used in our products.
9. Governing Law
- These terms are governed by the laws and any disputes will be subject to the exclusive jurisdiction of courts.
10. Customer Support
- For inquiries, complaints, or support, please contact us at:
- Email: [matsyaboutique@gmail.com]
- Phone: [+91 9008914855]
By purchasing from Matsya Boutique, you acknowledge and agree to abide by these terms and conditions. Thank you for supporting our handmade creations!