Cancelation Policy

Cancellation Policy

At Matsya Boutique, we strive to ensure a smooth and satisfactory shopping experience. However, we understand that there may be situations where you need to cancel an order. Please read our cancellation policy carefully:

1. Order Cancellation by Customer

  • Timeframe: You may request to cancel your order within 24 hours of placing it. After this period, cancellations may not be possible as the order might already be in the processing stage.
  • Custom Orders: Orders for custom-made products cannot be canceled once confirmed, as they are tailored specifically to your requirements.

2. Cancellation Process

  • To request a cancellation, contact us via:
    • Email: [Your Email Address]
    • Phone/WhatsApp: [Your Phone Number]
  • Provide your order number and the reason for cancellation.

3. Refunds for Canceled Orders

  • If your cancellation request is approved:
    • Prepaid Orders: A full refund will be processed within 5-7 business days to your original payment method.
    • Cash on Delivery (COD) Orders: No cancellation fee will be charged if canceled within the specified timeframe.
  • If the order has already been shipped, the cancellation request will not be accepted. Instead, you may refer to our Returns and Refund Policy for further assistance.

4. Order Cancellation by Matsya Boutique

  • We reserve the right to cancel orders under the following circumstances:
    • If the product is out of stock or unavailable.
    • If there is an issue with payment authorization.
    • If the order cannot be delivered due to inaccurate or incomplete address information.
    • For any unforeseen circumstances or technical errors.

In such cases, customers will be notified promptly, and a full refund will be issued.

5. Non-Refundable Situations

  • Custom orders and personalized items are non-refundable and cannot be canceled once production begins.
  • Cancellation requests made after the 24-hour window may not be honored.

We encourage customers to review their orders carefully before placing them to avoid the need for cancellations. For further assistance, feel free to contact us at [mastyaboutique@gmail.com/+91 9008914855].

Thank you for your understanding and support!