Return Policy
At Matsya Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process.
Returns
- You may return unused and unworn items within 10 days from the date of delivery.
- Items must be in their original condition with all tags and packaging intact.
- Certain items, such as personalized or custom-made products, are not eligible for return.
How to Return
- To initiate a return, please contact our customer service team at [matsyaboutique@gmail.com or +91 9008914855] with your order number and the reason for the return.
- We will provide you with a return authorization and instructions on how to send the items back to us.
Return Shipping
- The cost of return shipping is [customer’s responsibility or free], depending on the circumstances.
- Please use a trackable shipping method when returning your items, as we cannot be responsible for lost or damaged returns.
Refunds
- Once we receive and inspect your returned items, we will process your refund within 4-5 days. Refunds will be issued to the original payment method.
- If the returned items do not meet the return criteria, we reserve the right to deny a refund.
Exchanges
- If you wish to exchange an item for a different size, color, or product, please contact us as soon as possible, and we will assist you in finding a suitable replacement.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with a photo of the issue. We will either offer a replacement or process a full refund.
Thank you for shopping with Matsya Boutique! Your satisfaction is our top priority, and we’re here to ensure a smooth and enjoyable shopping experience.