Shipping Policy

Shipping Policy

At Matsya Boutique, we aim to provide you with a seamless shopping experience, from the moment you place your order to when it arrives at your doorstep. Our shipping process is designed to be fast, reliable, and convenient.

Order Processing

  • All orders are processed within 1-2 business days, excluding weekends and holidays.
  • All orders which are handmade are processed within 5-7 business days.
  • You will receive a confirmation email once your order is placed, and a shipping notification once your order has been dispatched.
  • If there are any issues or delays with your order, our customer support team will reach out to you promptly.

Shipping Rates & Methods

  • Shipping rates are calculated at checkout based on the destination, weight of the items, and selected shipping method.
  • We offer a variety of shipping options to suit your needs, including standard and expedited services.
  • Standard Shipping: Typically arrives within 3-7 business days depending on your location.
  • Expedited Shipping: Faster delivery options are available at checkout for those who need their orders in a hurry.

Free Shipping Offer

  • We are pleased to offer free standard shipping on orders over a certain amount. The minimum threshold for free shipping will be displayed during checkout.

International Shipping

  • We offer international shipping to most countries. Shipping rates and delivery times vary by location, and the cost will be calculated at checkout. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
  • International orders may take longer to process and ship due to customs clearance.

Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number so you can monitor your package as it makes its way to you.
  • Please note that tracking updates may take up to 24 hours to reflect once the package is picked up by the carrier.

Shipping Delays

  • While we do our best to ensure timely delivery, shipping times may be impacted by factors beyond our control, including weather conditions, carrier delays, or high demand during peak seasons.
  • If there are any delays in shipping, we will keep you informed and work to resolve the issue as quickly as possible.

Address Accuracy

  • Please ensure that your shipping address is correct and complete at the time of checkout. Matsya Boutique is not responsible for packages that are undeliverable due to incorrect address information provided by the customer.

Customer Support

  • If you have any questions about your order or shipping status, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with us is nothing short of excellent.

Thank you for choosing Matsya Boutique! We are committed to providing you with the best products and a seamless shopping experience.