Refund Policy

Refund Policy

At Matsya Boutique, we strive to ensure that our customers are completely satisfied with their handmade silk thread bangles and accessories. However, in the event that you are not fully satisfied with your purchase, our refund policy outlines the conditions and process for returning products and receiving refunds.

1. Eligibility for Refunds

Refunds will only be considered under the following circumstances:

  • Damaged or Defective Items: If you receive a product that is damaged or defective, we will provide a full refund or replacement once the issue is verified.
  • Incorrect Items: If we mistakenly ship the wrong product or an item not ordered, a full refund or replacement will be offered.
  • Order Cancellations: If you cancel your order within 24 hours of placing it, you will be eligible for a full refund (see our Cancellation Policy).

2. Non-Refundable Situations

The following items are not eligible for a refund:

  • Custom or Personalized Orders: Once an order is customized or personalized (e.g., name engravings, bespoke designs), it cannot be returned or refunded unless damaged or defective upon arrival.
  • Items on Sale: Products purchased during a sale or promotion are generally not refundable, except in cases of damage or defect.
  • Shipping Fees: Shipping costs are non-refundable. If an item is returned, the customer is responsible for the return shipping charges unless the return is due to an error on our part (e.g., damaged or incorrect items).

3. Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Notify us of the issue within 3 days of receiving your product by emailing us at matsyaboutique@gmail.com or calling us at +91 9008914855. Include your order number, a brief description of the issue, and photographic evidence if applicable (e.g., damaged items).
  2. Return Authorization: If the return is approved, we will issue you a Return Authorization Number and instructions for returning the item.
  3. Return the Product: Ship the item back to us in its original condition, including packaging (if possible), within 7 days of receiving our return instructions.
  4. Inspection and Approval: Once we receive the returned item, we will inspect it to ensure it meets the criteria for a refund. If approved, the refund will be processed.

4. Refund Processing

  • Refund Method: Refunds will be issued to the original payment method (credit card, bank account, or PayPal) used for the purchase.
  • Processing Time: Refunds are typically processed within 5-7 business days of receiving the returned product. However, please allow up to 14 business days for the refund to appear in your account, depending on the payment provider.

5. Exchanges

If you prefer an exchange rather than a refund, we are happy to accommodate subject to availability. Please contact us within 3 days of receiving your order to request an exchange. The item must be in its original, unused condition.

6. Customer Responsibility

  • Customers are responsible for ensuring that items are returned in their original condition and packaging. We recommend using a trackable shipping service for returns to ensure the items are safely returned.
  • Matsya Boutique is not responsible for lost or damaged returns during shipping.

7. Contact Information

For any questions or to request a refund, please reach out to us at:

  • Email: matsyaboutique@gmail.com
  • Phone: +91 9008914855

Thank you for choosing Matsya Boutique. We are committed to ensuring your satisfaction with our products and service. If you have any questions about our refund policy, please don’t hesitate to contact us.